At Guanzhou Mega International, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to ensure your shopping experience is hassle-free. Please review our Returns & Refund Policy below:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • The return request must be made within [X] days of receiving the product.
  • Certain items such as custom-made products, gift cards, or products marked as “non-returnable” may not be eligible for return.

2. Initiating a Return

To initiate a return, please contact our customer service team through our website or email. Provide the following details:

  • Your order number
  • The reason for return
  • A description or image of the item (if necessary)

Our team will provide you with instructions on how to return the item.

3. Return Shipping

The customer is responsible for return shipping costs, unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as ABS Trader cannot guarantee receipt of returned items without tracking.

4. Refund Process

Once we receive the returned item and confirm that it meets our return policy conditions, we will process your refund. The refund will be issued to the original payment method within [X] business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will provide instructions on how to return the item, and we may issue a full refund or replacement at no additional cost. Please provide photographic evidence of the damage or defect to assist with the claim.

6. Exchanges

If you would like to exchange an item, please contact us to initiate the return and new purchase process. Once the returned item is processed, we will issue a refund or store credit, and you can place a new order for the replacement item.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation. Once the order has been shipped, it is subject to the returns process outlined above.

8. Non-Returnable Items

Certain products may be marked as non-returnable due to hygiene reasons, safety concerns, or other special conditions. These items will be clearly indicated at the time of purchase. If you have any questions about a product’s return eligibility, please contact us before placing an order.

9. Refund Exceptions

In some cases, we may issue partial refunds or store credits based on the condition of the returned item or the circumstances of the return.

10. Contact Us

For further assistance with returns or refunds, please reach out to our customer service team at [Your Email Address] or use the contact form on our website. We are here to ensure your experience is seamless and satisfactory.